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Telephone Training Course
Training for the correct us, and response to telephone enquiries as per chartered response.

Part one of the course
Part two of the course
Part three of the course
Part four of the course
Part five of the course
Part six of the course
Part seven of the course

Introduction

Initially, the graphics for this site was developed using Photoshop 7.0, from which the web elements were generated.

This course has been designed to enhance staff competancies in the answering and collecting of information by the support staff at SWISH.

You can find out about the course objectives here. You are required to do the course using the buttons on the left.

There is a Self Test section here , and you are expected to complete this.

If you have any queries, you can use the Contacts list.

Future modifications can include a REFERENCE link to Swish documentation relative to this course. A NEWSLETTER link to keep staff upto date with what is happening within Swish, as well as keeping staff upto date with any changes to policy in regards to this course.

 Introduction   Design Plan   Objectives   Self Testing    Contacts