After this activity you will be able to do the following

• Record caller requests accurately and pass on to the appropriate department/person for follow-up

This problem has been logged.

Take notes on what the client states, using the provided Phone Log book. Make sure you note the customer number, name and the time of the call. You should use a new page at the start of every day.

If you cannot help this person, connect him/her to the person who CAN help. Inform the client that he/she is bein transfered.