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Telephone Training Course
Training for the correct us, and response to telephone enquiries as per chartered response.

Part one of the course
Part two of the course
Part three of the course
Part four of the course
Part five of the course
Part six of the course
Part seven of the course


     Lesson Five    

After this activity you will be able to do the following

  • Relay messages accurately to the nominated person within designated timelines.

The accordance states that you should relay any messages using the provided PHONE MESSAGE NOTEPAD, which will be delivered to the appropriate person during your current work shift.
 Introduction  .  Design Plan  .  Objectives  .  Self Testing   .  Contacts